Terms of service
Welcome to Lili & Wolf.
These Terms and Conditions apply when you browse our website, create an account, place an order or purchase products from Lili & Wolf.
By using our website or placing an order with us, you agree to these Terms and Conditions together with any other policies available on our website, including our Returns Policy and Privacy Policy.
Please read these terms carefully before making a purchase.
About Lili & Wolf
Lili & Wolf is an Australian online retailer specialising in children's clothing and accessories.
Throughout these Terms and Conditions, references to “Lili & Wolf”, “we”, “us” or “our” refer to Lili & Wolf.
If you have any questions, you can contact us at:
Our Online Store
Our online store is operated using Shopify.
You may use our website for personal and lawful purposes only.
You must not use our website, its content or our products in connection with unlawful activity, attempt to interfere with the operation or security of the website, or introduce malicious software or code.
We reserve the right to restrict or refuse access to our website where reasonably necessary.
Products
We take care to provide accurate descriptions, photographs and information for each product.
Please keep in mind that colours may appear slightly different depending on your screen, device settings and lighting.
Due to the nature of fabrics, printing, embroidery and manufacturing, minor variations between individual pieces may occur. These variations do not necessarily indicate a fault.
Measurements and sizing information are provided as a guide. We recommend reviewing the relevant size information before purchasing.
Product availability may change without notice and some styles may be released in limited quantities.
Orders
When you place an order, you are responsible for ensuring that the information you provide is accurate and complete, including your:
- Name
- Email address
- Delivery address
- Billing details
- Products and sizes selected
After placing your order, you will receive an order confirmation at the email address provided.
An order confirmation acknowledges that we have received your order.
We reserve the right to cancel or decline an order where reasonably necessary, including where:
- A product is unavailable
- There has been an obvious pricing or listing error
- Payment cannot be authorised
- We reasonably suspect fraudulent or unauthorised activity
- An order exceeds any purchase limits we have applied
If we cancel an order after payment has been successfully processed, the amount paid for the cancelled item or order will be refunded.
Order Changes & Cancellations
We begin processing orders as soon as possible.
If you need to change or cancel an order, please contact us at liliandwolf@gmail.com as soon as possible.
We cannot guarantee that an order can be changed or cancelled once it has entered the packing or fulfilment process.
Customers are responsible for reviewing their order carefully before completing checkout.
Pricing
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Prices may change from time to time without notice.
The price charged will be the price displayed at checkout at the time your order is placed, subject to correction of any obvious error.
Any applicable shipping costs will be displayed during checkout before payment is completed.
Promotions & Discount Codes
From time to time, Lili & Wolf may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash
- Only one discount code may be used per order
- Discount codes must be entered at checkout
- Discounts cannot be applied retrospectively to an order that has already been placed
- Promotions may have exclusions, expiry dates or minimum spend requirements
We reserve the right to modify or withdraw a promotion where necessary, subject to applicable law.
Payment
Payment must be made using one of the payment methods available at checkout.
Your order will not be dispatched until payment has been successfully authorised.
Where you choose to use a third-party payment provider, your use of that service may also be subject to the provider's own terms and conditions.
We do not directly store full payment card details submitted through Shopify's secure checkout systems.
Shipping & Delivery
Orders are delivered using third-party postal or courier services.
Any delivery timeframe provided on our website is an estimate only. While we will take reasonable steps to dispatch orders promptly, delivery times may be affected by circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected, additional postage charges may apply before the order can be resent.
Once an order has been dispatched, tracking information may be provided where available.
Nothing in this section limits any rights you may have under Australian Consumer Law.
Returns, Store Credit & Faulty Items
Change-of-mind returns, sizing returns and store credits are handled in accordance with our Returns Policy.
Our change-of-mind policy is additional to, and does not replace, your rights under Australian Consumer Law.
If an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, please contact us at liliandwolf@gmail.com.
Children's Products
Our products are intended to be used appropriately for the child's age, size and developmental stage.
Parents and caregivers are responsible for supervising children and ensuring products are used appropriately.
Any care instructions, warnings or age recommendations supplied with a product should be followed.
Clothing and accessories should be regularly inspected for wear or damage, particularly products containing buttons, fasteners, ties, decorative elements or other small components.
If a product becomes damaged in a way that may create a safety risk, discontinue use.
Product Care
Care instructions provided on garment labels, packaging or product listings should be followed.
Damage resulting from misuse, incorrect washing, improper storage, accidental damage or ordinary wear and tear may not constitute a product fault.
This does not limit your rights where a product fails to meet a consumer guarantee under Australian Consumer Law.
Intellectual Property
Unless otherwise stated, the content appearing on the Lili & Wolf website belongs to or is licensed to Lili & Wolf.
This includes our:
- Branding and logos
- Product names
- Designs
- Photography
- Graphics
- Illustrations
- Written content
- Website layout and creative materials
You may view and use our website for your own personal and non-commercial purposes.
You must not reproduce, copy, distribute, modify, publish, commercially exploit or use our content without our prior written permission, except where permitted by law.
User Content
If you voluntarily tag Lili & Wolf, mention us, send us photographs or otherwise share content with us, this does not automatically transfer ownership of that content to Lili & Wolf.
We will seek appropriate permission before using customer-created photographs or content for marketing where permission is required.
If you believe content appearing on our website infringes your rights, please contact liliandwolf@gmail.com.
Third-Party Services & Links
Our website may contain links to or integrations with third-party services, including payment providers, social media platforms and delivery providers.
These services are operated independently of Lili & Wolf.
We are not responsible for the content, privacy practices or operation of third-party websites or services, except to the extent required by law.
Website Availability
We aim to keep our website accurate and available, however we cannot guarantee that access will always be uninterrupted or error-free.
From time to time, we may update, maintain, modify or temporarily suspend parts of the website.
We may also correct errors in product information, availability, descriptions or pricing when they are identified.
Australian Consumer Law
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.
Limitation of Liability
To the maximum extent permitted by law, Lili & Wolf will not be responsible for loss or damage that is not reasonably foreseeable or that arises from misuse of our website or products.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including rights and remedies available under Australian Consumer Law.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that information may be collected and processed as necessary to provide our services, process orders and operate our business.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our store, policies, services or legal requirements.
The current version will be published on our website.
Changes will apply from the date the updated Terms and Conditions are published and will not retrospectively change the terms applying to a completed purchase unless required by law.
Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Where legally permitted, disputes relating to these Terms and Conditions will be subject to the jurisdiction of the courts and tribunals of Queensland.
Nothing in this section limits any rights you may have under applicable Australian consumer law.
Contact Us
For questions about these Terms and Conditions, please contact:
Lili & Wolf
Email: liliandwolf@gmail.com