Privacy policy
At Lili & Wolf, we respect your privacy and are committed to handling your personal information carefully and responsibly.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or otherwise interact with Lili & Wolf, and how that information may be used, stored and shared.
Our online store is hosted and operated through Shopify.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
The information we collect will depend on how you interact with Lili & Wolf.
This may include:
• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment confirmation and transaction information
• Information you provide when contacting us
• Products you view, add to your cart or purchase
• Device and browser information
• IP address
• Website usage information
• Information collected through cookies and similar technologies
We collect information that is reasonably necessary to operate our store, process your order, communicate with you and provide our services.
SHOPIFY
Our website and online store are hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
When you visit our website, place an order or use certain features of our store, Shopify may collect and process personal information on our behalf.
This may include information relating to your device, browsing activity, order history, contact details and payment transactions.
Shopify may also use third-party service providers and may process or store information outside Australia.
Shopify handles personal information in accordance with its own privacy practices.
PAYMENT INFORMATION
Payments made through our website are processed through Shopify and the payment methods available at checkout.
Payment providers may collect payment information such as your card or account details in order to process your transaction.
Lili & Wolf does not directly store your full credit or debit card details.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Confirm and process payments
• Arrange delivery of your order
• Provide tracking and order updates
• Process returns and customer service requests
• Respond to questions or enquiries
• Detect or prevent fraudulent or unauthorised activity
• Maintain and improve our website
• Improve your shopping experience
• Keep appropriate business and transaction records
• Comply with applicable legal requirements
• Send marketing communications where you have chosen to receive them
EMAIL MARKETING
If you subscribe to our mailing list or otherwise consent to receive marketing from Lili & Wolf, we may send you emails about new collections, launches, offers and other brand updates.
You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending transactional emails relating to an order you have placed, including order confirmations, shipping notifications and customer service communications.
THIRD-PARTY SERVICE PROVIDERS
To operate our store and provide our services, we may share necessary personal information with trusted third-party providers.
These may include:
• Shopify
• Payment providers
• Australia Post and other delivery providers
• Email and marketing platforms
• Analytics providers
• Website and technology service providers
• Customer service applications
• Professional advisers where reasonably required
We only provide information that is reasonably necessary for those providers to perform their services.
Third-party providers may handle your information in accordance with their own privacy policies and practices.
Some providers may process or store information outside Australia.
COOKIES & WEBSITE DATA
Our Shopify store may use cookies and similar technologies to help the website function, remember your preferences, improve your shopping experience, analyse website activity and support security and fraud prevention.
Cookies may be set by Shopify or other service providers used by our store.
Depending on the services we use, cookies may also support analytics, advertising or marketing functionality.
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect how parts of our website function.
SHARING YOUR INFORMATION
Lili & Wolf does not sell your personal information.
We may disclose personal information where reasonably necessary to:
• Process and deliver your order
• Operate our Shopify store
• Provide customer support
• Process payments
• Prevent fraud or misuse
• Comply with a legal obligation
• Protect the rights, property or safety of Lili & Wolf, our customers or others
We may also disclose information with your consent or at your request.
INTERNATIONAL DATA PROCESSING
Some of the service providers we use, including Shopify and its service providers, may store or process personal information outside Australia.
The location in which your information is processed may vary depending on the service provider and the services used.
SECURITY
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Our website and checkout use Shopify’s security systems and infrastructure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We recommend that you do not send sensitive payment or financial information to us by email.
HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary for the purpose it was collected, including to:
• Fulfil and maintain records of orders
• Provide customer support
• Meet accounting, taxation or legal requirements
• Resolve disputes
• Protect against fraud
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
ACCESSING OR CORRECTING YOUR INFORMATION
If you would like to request access to personal information we hold about you, or believe that information is incorrect or out of date, please contact us at:
We may need to confirm your identity before providing or changing personal information.
Where appropriate and permitted by law, you may also request that personal information be deleted.
CHILDREN'S PRIVACY
Lili & Wolf sells clothing and accessories for children, however our website and online store are intended for use by adults purchasing on behalf of children.
We do not knowingly request personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at liliandwolf@gmail.com.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services, including social media platforms.
Once you leave the Lili & Wolf website, we are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our Shopify store, business practices, service providers or legal requirements.
The latest version will always be available on our website.
CONTACT US
If you have any questions about this Privacy Policy, your personal information or the way we handle your information, please contact:
Lili & Wolf
Email: liliandwolf@gmail.com