Shipping Information
We know how exciting it is waiting for your Lili & Wolf order to arrive, so we aim to have your pieces packed and on their way as quickly as possible.
All orders are packed and dispatched from Brisbane, Queensland, Australia.
Order Processing
Please allow 1–3 business days for your order to be processed and packed before dispatch.
During new collection launches, promotional periods, public holidays or other particularly busy periods, processing may take a little longer.
Processing times are separate from the delivery estimates provided by the shipping carrier.
Please note that selecting Express Shipping does not move your order ahead in our packing queue. Express refers to the delivery service used once your parcel has been dispatched.
Australian Shipping
All Australian orders are sent with tracking.
Standard Shipping
$11
Estimated delivery: 2-6 business days after dispatch
Express Shipping
$15
Estimated delivery: 1-3 business days after dispatch
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Please allow some time for tracking information to update after your parcel has been collected or lodged with the carrier.
If you haven't received your shipping confirmation, please check your junk or spam folder before contacting us.
Launches & Busy Periods
As a small business, new collection launches and promotional periods can result in a higher volume of orders than usual.
During these periods, please allow additional time for us to carefully pack and dispatch your order.
We truly appreciate your patience while we prepare each order.
Pre-Orders
If your order contains a pre-order item, the entire order will be dispatched once the pre-order item is ready unless otherwise stated on the product listing.
If you would like available items to be sent separately, please place them as a separate order.
Estimated pre-order dispatch dates are provided in the relevant product description and are estimates only. If there is a significant delay, we will contact you using the email address provided with your order.
Delivery Addresses
Please carefully check your shipping address before completing your order.
If you notice an error after placing your order, contact us at liliandwolf@gmail.com as soon as possible.
We will do our best to update the address before dispatch, however we cannot guarantee changes once your order has entered the fulfilment process.
Lili & Wolf is not responsible for parcels delivered to an incorrect address supplied by the customer.
If a parcel is returned to us because the address provided was incorrect, incomplete or the parcel was not collected, additional postage may be payable before the order can be sent again.
Delivery Delays
Once a parcel has been dispatched, delivery is handled by the relevant postal or courier service.
Occasionally delays may occur due to weather, public holidays, high parcel volumes or other circumstances outside our control.
If your parcel appears significantly delayed, please contact us at liliandwolf@gmail.com and we can assist with checking its progress.
Lost or Missing Parcels
If your tracking has not updated for an extended period or your parcel appears to be missing in transit, please contact us at liliandwolf@gmail.com with your order number.
Where appropriate, we will assist with lodging an enquiry with the shipping carrier.
If tracking shows your parcel as delivered but you cannot locate it, we recommend first checking around your property, with other household members, neighbours and any designated safe-drop areas.
Please then contact us if you still require assistance.
Returned to Sender Parcels
If your parcel is returned to Lili & Wolf because:
- The delivery address was incorrect or incomplete
- The parcel was not collected
- Delivery was refused
- The carrier was unable to complete delivery
we will contact you once the parcel has been returned to us.
Additional shipping charges may apply if you would like the order resent.
International Shipping
At this stage, Lili & Wolf ships within Australia only.
We hope to offer international shipping in the future.
Questions About Your Delivery?
If you have any questions regarding your order or shipping, please contact us at:
Lili & Wolf
liliandwolf@gmail.com
Please include your order number so we can assist you as quickly as possible.