Returns & Exchanges

We want you to feel confident shopping with Lili & Wolf.

If your order isn’t quite right, we accept eligible returns for store credit within 14 days of delivery.

Returned pieces must be unworn, unwashed and in their original condition, with all tags still attached. Items showing signs of wear, washing, marks, stains, odours, pet hair or damage may not be accepted.

Change of mind & sizing

If you change your mind or choose the wrong size, you’re welcome to return your item for store credit, provided it meets our return conditions.

As our collections are produced in limited quantities, we do not hold stock for exchanges. If you would like another size, we recommend placing a new order while it is available and returning the original item separately.

Return postage for change-of-mind and sizing returns is the responsibility of the customer.

Original shipping costs are non-refundable for change-of-mind returns.

Final sale

Items clearly marked Final Sale cannot be returned for change of mind, incorrect sizing or incorrect selection.

Promotional discounts or discount codes do not automatically make an item final sale unless this is stated at the time of purchase.

This does not affect your rights under Australian Consumer Law.

Accessories

For hygiene reasons, some accessories cannot be returned for change of mind once worn, opened or removed from their original packaging.

This restriction does not apply where an item is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

If something is wrong with your order

We carefully check every order before it leaves us, but if you receive an item that is faulty, damaged, incorrectly supplied or otherwise not as described, please contact us so we can help.

Email liliandwolf@gmail.com with your order number, a description of the issue and photographs where relevant.

Depending on the circumstances, we may ask for the item to be returned so we can assess the issue. Australian Consumer Law allows businesses to assess a product before providing a remedy.

If the item is confirmed to have a fault, we will provide the remedy required under Australian Consumer Law. Where reasonable return postage has been paid for a confirmed faulty item, those costs will be reimbursed.

Please note that ordinary wear and tear, accidental damage, misuse, or damage caused by incorrect washing or care may not constitute a manufacturing fault.

Returning your order

To organise a change-of-mind or sizing return, email liliandwolf@gmail.com within 14 days of delivery and include your:

• Name
• Order number
• Item you would like to return
• Reason for return

We’ll then provide you with the return details.

Please do not send items back before contacting us.

We recommend using tracked postage for change-of-mind returns, as returned parcels remain the customer’s responsibility until they are received by Lili & Wolf.

Once your eligible return has been received and approved, your store credit will be issued within 2–5 business days.

Australian Consumer Law

Nothing in this policy excludes, restricts or limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you are entitled to choose a refund or replacement. If the problem is minor, we may choose to repair, replace or otherwise remedy the issue within a reasonable time.